Privacy Policy

1. Introduction

EZmate AI (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the collection and use of your information as described in this policy.

2. What information we collect

We may collect personal information you provide directly, including your name, business name, email address, phone number, the suburb or area you serve, your trade or industry, and any details you include in an enquiry.

We may also collect technical information automatically when you visit our website, such as your IP address, browser type, device information, and pages viewed.

3. How we collect information

We collect information directly from you when you complete a contact or enquiry form, email us, or speak with us by phone. We may also collect information through cookies and analytics tools when you browse our website.

4. Why we collect and use your information

We use your personal information to respond to enquiries, prepare and deliver tailored website demos, provide and manage our services, send service-related communications, improve our website, and meet our legal obligations.

We will only use your information for the purpose it was collected, or a related purpose you would reasonably expect.

5. Disclosure of your information

We do not sell your personal information. We may share it with trusted third-party service providers who help us operate our business — for example, hosting, email, SMS, analytics, and customer-relationship platforms — strictly for the purposes described in this policy.

We may also disclose information where required or authorised by law.

6. Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Information may be stored using reputable cloud service providers, which may store data within or outside Australia.

7. Cookies and analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to improve your experience. You can control cookies through your browser settings, though disabling them may affect how the website functions.

8. Access and correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, contact us using the details below. We may need to verify your identity before actioning your request.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us and we will investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the “last updated” date shown above.